Privacy Policy

1. Introduction

Botswana Fibre Networks (BoFiNet) (Pty) Ltd is committed to protecting your privacy and ensuring that your personal information is handled lawfully, fairly, securely, and transparently in accordance with the Botswana Data Protection Act of 2024. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you visit our website or interact with us through our online platforms.

2. Collection of Information

We may collect personal information such as your full name, email address, phone number, postal address, national identity number (where applicable), and any other information submitted through enquiries, contact forms, event registrations, or newsletter subscriptions.

We may also collect technical and website usage information, such as your IP address, browser type, and operating system, pages viewed and usage analytics data.

3. Purpose of Collection

BoFiNet processes personal information only for specific, explicit, and legitimate purposes, including:

• Responding to enquiries or requests.
• Providing services, information, or support.
• Managing subscriptions, including newsletters, where you have given consent.
• Enhancing website functionality, performance, and user experience.
• Analysing website traffic and usage trends to improve our online platforms.

4. Legal Basis for Processing

We process personal information lawfully where one or more of the following conditions apply:

• The individual has given consent for their data to be processed for a specific purpose.
• Processing is necessary to perform or prepare for a contract.
• Processing is required to comply with a legal or regulatory obligation.
• Processing is necessary for the legitimate interests pursued by the Company.
• Processing is necessary for tasks carried out in the public interest or the exercise of official authority, where applicable.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for security, operational, legal, or regulatory requirements. Once no longer required, information is securely disposed of in accordance with our data retention and disposal procedures.

6. Sharing and Disclosure of Information

Information may be shared with:

• Contracted third-party service providers who support our operations. These service providers are contractually obligated to safeguard information and may not use it for any unrelated purpose.
• Law enforcement authorities or regulatory authorities, when required by law.
• Authorised BoFiNet personnel who require access for operations, compliance or service delivery.

Where personal data is transferred outside Botswana, we ensure that adequate safeguards are in place to protect information.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Analyse traffic patterns.
• Improve site functionality.
• Enhance your browsing experience.

You may accept or reject cookies on our website. Please note that rejecting certain cookies may affect the availability or functionality of some website features.

8. Security of Information

We implement strict organisational, technical security measures to protect personal information from unauthorised access, use, alteration, disclosure, or destruction, and other unlawful or unauthorised forms of processing. We regularly review and update these security measures to ensure they remain effective and aligned with industry best practices.

9. Your Rights

As a data subject, you have the right to:

• Access your personal information.
• Object to or restrict the processing of your personal information.
• Request, where necessary, the correction or deletion of inaccurate or outdated information.
• Request data portability where legally permissible.

10. Changes to This Privacy Policy

BoFiNet reserves the right to amend this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date. Material changes may be communicated directly via email or on-site notification.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Office:

Email: DataProtection@BoFiNet.co.bw
Phone: +267 399-5500

If you wish to exercise any of your data subject rights, including the right to access, correct, or delete your personal information, please contact us at the same email address. Please note that we may need to verify your identity before fulfilling your request.

This Privacy Policy was last updated on 11/12/2025.